EQUALITY AND HUMAN RIGHTS COMMISSION
Handling of Vexatious or Repetitive Requests

Overview
The Commission is committed to and observes the Public Service values
which include: objectivity; integrity; openness; transparency: maximising
value for money and the nine Principles of Public Service.
We will assist you with your requests for information and subject data
requests in accordance with our duties and obligations, subject to
exemptions which may apply and to certain limitations, in accordance with
our policies under the Freedom of Information Act, and the Data Protection
Act (which is to be published shortly).

We will also deal with your complaints in accordance with our Complaints
Policy
(http://www.equalityhumanrights.com/en/aboutus/pages/complaints.aspx)

Vexatious or Repeated Requests
Requests under the Freedom of Information Act and the Data
Protection Act
Whilst we are committed to providing you with information as stated above
like other public bodies, we sometimes receive requests which, in
accordance with the Freedom of Information Act 2000 and guidance from
the Information Commissioner’s Office, can be deemed ‘vexatious’ or
‘repetitive’.
Some of these kinds of requests can cost money for public bodies such as
the Commission to handle, or responding to them may be an inappropriate
use of staff time.
We have, therefore, determined our approach to handling such requests.
Where we receive requests for information, which we consider are
vexatious or repetitive, we will follow the Guidance on Vexatious or
Repeated Requests published by the Information Commissioner’s Office
(see www.ico.gov.uk).

Other Requests
Other requests to us may consist of complaints about our final decisions
communicated to requesters on any of the following matters:
 applications for grants;
 applications for legal assistance;
 requests for enforcement action; or
 requests for changes to our policies.
Such requests will be dealt with under the relevant Commission procedures
relating to such matters. Where those procedures have been exhausted,
continued requests received afterwards, which are deemed to be
vexatious or repetitive, will also be dealt with in accordance with this policy.
Format and Language
This document is also available in Welsh. If you would like a copy in
another language or format (such as braille, audio CD, large print or Easy
Read) please contact one of our helplines. We also offer the Language
Line translation service for callers to our helpline. We will take reasonable
steps to accommodate access requirements brought to its attention by
inquirers or requesters of information.

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